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TEX SOFTWARE, INC.

Privacy Policy

Last updated on

Privacy Policy

Effective Date: November 18, 2025

Tex Software, Inc. (“Tex,” “we,” “us,” or “our”) is a Delaware corporation committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Tex Intel and Tex Suite (collectively, the “Services”).

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name, and billing information.
  • Profile Information: Job title, company details, and other professional information you choose to provide.
  • Communications: Content of messages, support requests, and feedback you send to us.
  • Payment Information: Credit card details and billing addresses (processed securely through third-party payment processors).

Information We Collect Automatically

  • Usage Data: Information about how you interact with our Services, including features used, pages viewed, and time spent.
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Location Data: General geographic location based on IP address.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Information from Third Parties

  • Business Data: Publicly available information about heavy equipment, equipment serials, dealer activity, and maintenance records that form part of our Tex Intel network.
  • Integration Data: Information from third-party services you connect to our platform.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, prevent, and address technical issues and fraudulent activity
  • Provide customer support and troubleshooting
  • Comply with legal obligations and enforce our terms

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
  • Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: When you direct us to share information with third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: Unsubscribe from marketing communications by following the instructions in those messages.
  • Data Portability: Request a copy of your data in a portable format.
  • Restriction: Request that we limit how we use your information.

To exercise any of these rights, please contact us at privacy@tex.pro.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@tex.pro.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to this transfer.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at privacy@tex.pro.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” above. Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Tex Software, Inc. Email: privacy@tex.pro

For privacy-related complaints or inquiries, please email: privacy@tex.pro

© 2025 Tex Software, Inc. All rights reserved.